Your front desk, open at midnight.
Concierra answers your med spa's Instagram DMs within seconds, recommends treatments from your menu, and gets clients booked, even after you've closed for the night.
Tonight, 11:47 PM
hi! how much is lip filler?
Hi! Lip filler starts at $450 for a half syringe and $750 for a full one. Are you going for something subtle or a fuller look?
subtle, sometime next week
A half syringe is a great fit. I have Tuesday at 10:30 AM or Thursday at 3:15 PM open. Want me to hold one for you?
Interested clients don't wait until morning.
DMs arrive while your team is with clients, on weekends, and late at night. Someone asking about pricing at 11 PM is often messaging a few spas at once, and the first helpful answer usually wins the booking.
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Answers right away
Replies within seconds, day or night, in a warm tone that fits your spa.
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Asks the right questions
What they'd like to treat, their budget, and when they want to come in.
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Recommends from your menu
Only treatments and prices you've approved. It never makes up a price or a promotion.
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Gets them booked
Offers open times and confirms the details, or sends your booking link if your system requires it.
It knows when to bring in your team.
Some conversations need a person. Concierra hands them to your staff right away, with the full conversation attached, so nobody has to ask the client to repeat themselves.
- Medical questions and side effectsPregnancy, medications, reactions, and anything clinical
- Urgent symptomsTells the client to call 911 first, then alerts your team
- Complaints, billing, and refundsNever promises an outcome on your behalf
- Rescheduling or cancelingPassed straight to your front desk
- Anyone who asks for a real personNo runaround, just a quick handoff
Set up around your spa, not the other way around.
It works from your menu and prices, current promotions, cancellation policy, business hours, and staff names. When something changes, the next reply reflects it.
It starts with your Instagram DMs, and can also cover Facebook Messenger and the chat on your website.
I handle the setup and connect it to your accounts. Your team only steps in when a conversation is handed to them.
See it with your own menu.
On a 15-minute call, I'll walk you through the demo using your services and prices, and show what faster replies could mean for your bookings.